Position title: Youth and Volunteer Engagement Executive
Reports to: Community Partnerships Assistant Manager
Date: 30 April 2020
I. About World Wide Fund for Nature, Singapore (WWF): WWF Singapore is a Singapore-registered charity, founded by WWF International - the global conservation organization. WWF Singapore works with corporate partners in Singapore for best practices in natural resource management, engages in communications and outreach to raise awareness of critical environmental issues and collaborates with WWF offices in the region to raise funds for important conservation programmes. The WWF Singapore office also provides a hub for regional staff of WWF and supports WWF's operational functions. It works with government, business, other NGOs and the local Singapore community to spearhead efforts to build the region’s expertise in planning and managing natural resources wisely.
II. Major Functions:
We are looking for an outstanding individual to manage our popular and expanding Youth and Volunteer Engagement Programmes. Responsible for coordinating the selection, training, and supervision of youth ambassadors and volunteers. You execute high-levels of engagement and spend a lot of time recruiting, training and reporting on youth and volunteer programmes. You communicate effectively with youth, volunteers, WWF staff and partners.
Major Duties and Responsibilities:
Recruit Participants: You process all youth and volunteer recruitment needs and use a variety of methods to attract suitable candidates, such as promoting opportunities on social media and other digital platforms. You will work with your line manager to interview potential youth participants and volunteers to determine if they are a good fit for the opportunity.
Train Youth and Volunteers Once a new youth or volunteer comes on board, it’s your responsibility to provide comprehensive training and set clear expectations. These could be - conducting orientation sessions, giving new recruits guidance and identifying opportunities to help them deliver the programme outcomes and helping them get settled into their roles. In some cases,you also teach them new skills.
Create Program Reports: Without the right data, it’s difficult to determine if a youth or volunteer program is meeting its goals. You will collect data from youth, volunteers, staff and stakeholders, use the data to create reports and distribute those reports to the Head of Education and Outreach.
Schedule Volunteers: You work closely with volunteers to come up with a schedule that works for everyone. You maintain accurate records related to engagements activities necessary to generate accountability reports. If the organization has a special event planned, such as Earth Hour, you are responsible for ensuring the right number of volunteers is available to handle the responsibilities.
Identify and meet the needs of Youth and Volunteers: Some youth and volunteers stay with the same organization for years, but others stop engaging after just a few months. You must be able to anticipate these changes and plan accordingly. Execute recognition and retention plans as needed.
Strategy and Administration : Execute youth and volunteer strategic plan. Ensure management of youth and volunteer information is in compliance with organisation requirements such as, code of conduct, declaration and agreements, Personal Data Protection Act and Child Safety Policy.
At least two years’ working experience in a similar capacity.
Minimum requirement of a Diploma in a relevant field.
Excellent command of English (written and oral). Conversational skills in one other Singapore official language is preferred.
Required skills and competencies:
Ability to facilitate discussions, conduct training, group facilitation and hands-on engagement, both online and in person.
Has a strong stakeholder focus and service-oriented attitude with the ability to work effectively with people while communicating well both orally and in writing.
Takes an inclusive approach and ensures everyone’s voice is heard.
Social media and database management skills.
IV. Working Relationships:
Internal – Reports to Community Partnerships Assistant Manager and works closely with the Education and Outreach Unit and other teams that require volunteers.
External – Coordinates with youth group and stakeholders, volunteers, partners and external service providers to deliver quality engagements
This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.