Reports to: Telemarketing Manager / Membership Team Leader

About WWF Singapore

World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

Major functions
We are looking for an enthusiastic Supporter Relations Executive to raise funds and address our supporters’ concerns and needs in a fast-paced environment. You will be responsible for influencing existing or potential supporters to contribute to WWF-Singapore’s cause. A successful Supporter Relations Executive must be friendly and persuasive. You must be able to understand the supporters’ requirements and interests. The ideal candidate will also be patient and cool-tempered to deal with objection handling. The goal is to promote WWF-Singapore’s growth by helping the organization to raise more funds and by providing excellent service to our existing pool of donors and supporters. You will be part of a fast-expanding and cross-functional team based in Singapore, one of WWF’s global hubs. Open collaboration, teamwork and inclusivity are at the heart of our work at WWF Singapore and our global network of 160 offices.

Major duties & responsibilities
● Contact existing, potential and lapsed supporters via phone to effectively communicate
campaign details and influence donors to pledge support for WWF-Singapore’s campaigns efforts
● Create awareness and interest in WWF’s conservation efforts and be the voice of WWF to people
interested in environment and wildlife protection
● Ensure that all data is handled with sensitivity and in accordance with Data Protection legislation
and good practices
● Provide excellent supporter service and ensure supporter/donor satisfaction
● Be well-versed with WWF’s objectives for awareness and education to the prospective donors
● Maintain excellent relationships with all contacts ensuring high and positive brand awareness
● Attend regular training and contribute to discussions for improvement
● Ensure relevant feedback and/or complaints are recorded and feedback to supervisor Manager to
ensure that these are dealt with and relayed back to the wider organisation

What’s In It For You
You can expect:
● Fun! Positive vibes in an energetic work environment
● Dynamism! No two days are the same
● Fairness! Everyone has an equal chance to progress
● Training! Learning on-the-job with 1-on-1 coaching
● Development! Personal growth by honing your soft skills
● Opportunity! To write your own paycheck
● Community! #togetherpossible

Required qualifications
● Minimum ‘O’ Level; fresh pass outs are welcome to apply
● Excellent spoken English and fluency in another language, such as Tamil, Malay or Mandarin, is
highly desirable
● Experience in sales, telesales or customer service will be an added advantage
● Good conversation skills and ability to connect with and influence people at all levels
● Experience using call centre softwares, such as ContactSpace, will be an advantage
● Self-motivated with a high focus on performance and desire to exceed targets
● Passionate about conservation will be an added advantage
● Continuous learner who is open to feedback and coaching
● Strong team player

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.

Interested applicants should submit their updated CVs and cover letter to hr@wwf.sg. Please indicate the position being applied for in the subject line.

Reports to: Head of Digital Fundraising, Retention & Operations

About WWF-Singapore

World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

Major Functions

In this critical role for the organization, as part of the Individual Fundraising team, you will play a key role in ensuring that we grow our financial support through all digital channels, and that our digital platforms are optimised to help us attract and convert new supporters and donors. We are looking for an effective digital marketer with people management skills, who is capable of mobilising, inspiring and developing a high performing, multi-channel digital team and will have extensive experience in designing and delivering successful multi channel performance digital campaigns. You will have a track record of growing engagement and support on social media and overall digital channels and expertise in delivering high-performing digital strategies.

Major Duties & Responsibilities

As a Manager you will be able to demonstrate:

People and project management skills:

• Take the lead responsibility for the operational running of digital fundraising activities and programmes
• Manage and develop the Senior Digital Marketing Executive, the Digital Marketing Executive and the Graphic Designer
• Build and manage relationships with internal and external stakeholders, such as partners and agencies

Strategic planning & proven track record of digital sales delivery:

• Develop global strategies for digital marketing channels (email, search, display, paid social, programmatic, peer to peer, or any new channels such as virtual reality)
• Deep understanding of Sales/Fundraising concept
• Look for opportunities to move digital fundraising forward and identify new channels for digital acquisition to generate more funds for WWF-Singapore
• Launch always-on and also specific lead generation campaigns to keep generating leads on a monthly basis
• Ensure that all WWF-Singapore’s digital channels are optimised and utilised for fundraising purposes (when possible), as well as develop standalone fundraising appeals (one time campaigns or seasonal campaigns) and make recommendations for improvements
• Plan WWF-Singapore’s digital fundraising strategy long-term

Managing media spend and planning both with internal capacity and via 3rd party agencies and marketplaces:

• Experience in managing agencies and in house teams
• Search for and manage the relationship with digital agencies or other digital suppliers
• Digital Media buy (ad budgeting)
• Strong experience using data analytics tools

Creative mindset to conceptualize new digital marketing campaigns:

• Creativity and innovative approaches to new campaigns and projects
• Understanding of data flow and supporter journeys from beginning to end

Budget management and a complete understanding of metrics for income generation (ROI, CPL, CPA):

• Build and manage digital budgets and monitor and report on results to make ensure digital fundraising delivers on target
• Analyse existing projects and programmes to help determine viability and prioritise, and allocate resources and budgets

Software management and Web design skill set:

• Collaborate with web development and web design teams to provide guidance on marketing-related aspects of WWF-Singapore’s fundraising and lead generation websites
• Knowledge and experience of web development is not required but will be an advantage
• Understanding of integration of platforms (APIs)
• Understanding of UX and UI
• Platform management execution

Profile

Required Qualifications

• Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management, Commerce, Marketing, Media, Communications, Arts, or equivalent experience
• Ability to demonstrate practical application of digital marketing expertise to the highest level
• At least 6 year(s) of working experience in the related field is required for this position
• Good written English, with a flair for writing and producing online content
• Able to manage multiple tasks and deliver on tight time-frames
• Excellent project management skills
• Strong attention to details and good interpersonal and vendor management skills
• Strong familiarity with managing paid social media platforms such as Facebook, LinkedIn, Twitter, TikTok, and Instagram
• Experience with Google Ads suites
• Experience with building or designing web pages will be an advantage
• Experience in fundraising or charity projects will be an advantage
• Adhere to WWF’s values: Courage, Integrity, Respect and Collaboration

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.

Interested applicants should submit their updated CVs and cover letter to hr@wwf.sg. Please indicate the position being applied for in the subject line.

Small Actions x Lots of People = BIG CHANGE!

WWF-Singapore is looking for people who want to make a difference!

Join our vibrant Fundraising Division today as a Public Engagement Steward and kick start one of the most fulfilling careers in your life! Candidates with no experience can also apply

Our Mission here at WWF Singapore is to educate individuals from all walks of life on how a simple action can add up to make a big difference to our environment and safeguard the world’s biodiversity.

What’s In It For You
You can expect:
• Fun! Positive vibes in an energetic work environment
• Dynamism! No two days are the same
• Fairness! Everyone has an equal chance to progress
• Training! Learning on-the-job with 1-on-1 coaching
• Development! Personal growth by honing your soft skills
• Community! #togetherpossible

Here’s What We Need
You will have to:
• Represent WWF at streets and roadshow fundraising events
• Constantly onboard new members to support WWF
• Share with conviction about WWF’s conservation work
• Provide excellent customer service to potential members

Here’s What You Need

You will be required to have:
• Excellent command in English

• People oriented person and willingness to step out of comfort zone

• Self-motivated to achieve personal and team targets

• Ability to adapt and work in a fast paced environment

• Strong communication skills

• Positive mentality and can-do attitude

• Team player and desire to value add to the organisation

• Experience in sales preferred

If you think you fulfil at least 4 out of the 8 requirements listed above, please apply for the role by emailing a cover letter and your resume to hr@wwf.sg with subject title Public Engagement Steward now.

All the best and we look forward to working closely with you as our Brand New Panda!

Position Title: Project Co-ordinator, Earth Hour Movement & B2B Marketing

Reports to: Manager, B2B Marketing and External Relations

Location: Singapore

Mission of WWF Singapore:

WWF is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature.

As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. We help protect Singapore’s essential needs through the actions of individuals, businesses and governments in the region. To meet key conservation goals, we address issues such as deforestation, haze pollution, food security, sustainable consumption and illegal wildlife trade.

Major Functions:

Earth Hour, a global movement

Earth Hour is a powerful symbol of unity, hope and power in collective action. It is more than just an hour for the planet. It is a movement for our future.

Since its launch in 2007, Earth Hour has grown into one of the world’s largest grassroots environmental movements – giving people a powerful voice on climate and nature loss crises and highlighting the need for unified action.

Earth Hour in Singapore

In Singapore, Earth Hour has been celebrated physically and digitally over the years.

Earth Hour 2023 will see an ambitious effort spread over 6-months, including two major events and many roadshows and weekly activities, to move decidedly from advocacy to action.

Earth Hour and Kosong Plan (personal Net Zero plan) bring individuals, schools, businesses and the government together to build a low-carbon, climate resilient nation.

Major Duties and Responsibilities:

We are seeking to award a 1-year contract to cover two important initiatives.

First, a core focus will be to manage and deliver critical parts of the Earth Hour Movement, which entails a series of events and activities over a 6-months period.

The key deliverables will include:

• Project & Event management
• Digital marketing and Communications management
• Sponsorship solicitation
• Timeline management and coordination

Success of the project will depend upon the resourcefulness and commitment of the contracted individual/sole proprietorship to deliver on the critical aspects together with the members of the wider project team.

Second, the contract person will also support B2B marketing efforts and storytelling. It will include, but not be limited to, social media marketing, content creation, managing key partners, etc.

Required Qualification and Competencies:

• Experience in events and operations management.
• Well versed in marketing communications (eg. LinkedIn & Canva).
• Presentation skills for partnership solicitation and management.
• Excellent planning and organizational skills ensuring timely implementation.
• Project management skills including mapping details.
• Eye for detail with personal set standards for quality work and execution.
• Familiarity with local event management and experience working with communities in Singapore will be an advantage.

At WWF, we value Collaboration, Respect, Courage and Integrity. Therefore, it is key that the individual works well and cohesively in an environment with multiple teams, sharing positive influence and focus on productive outcomes.

The candidate is ideally someone who shares a passion for the environment, nature conservation, and wildlife preservation.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organisational needs and emergence of other special projects.

We may also disclose personal data about you to our affiliates in the network in order to manage our relationship with you.

Interested applicants may submit their updated CVs and cover letter to hr@wwf.sg. Please indicate the position being applied for in the subject line.

Position title: Sustainable Finance Intern

Reports to: Head, Asia Sustainable Finance

Location: Singapore

Mission of the Asia Sustainable Finance Team:

WWF has identified the finance sector as a key driver of global economic activity with which we must engage to successfully deliver on our long-term conservation mission. To do this, we work with key finance sector players including banks, investors, regulators, and stock exchanges, across six focus areas: 

1. Regulations and Guidelines: We provide recommendations and facilitate dialogue between regulatory authorities and financial institutions (FIs) to issue harmonized regulations and guidelines that raise the bar for sustainable finance at the national and regional level.
2. Standards: We help FIs understand what makes certain standards and certification schemes credible to help them ensure that their due diligence and verification processes assure robust sustainability practices. 
3. Capacity Building: We empower FIs through capacity building on environmental, social and governance (ESG) issues through industry-wide workshops and bilateral training sessions. Our trainings cover a range of sectors and thematic focus areas and help FIs to better assess and price risk, value companies, and develop new products. 
4. Research & Tools: We conduct research, develop best practice guides, and benchmark FIs’ progress on ESG integration to ensure timely progress towards a resilient and sustainable financial system. We also help FIs to understand and implement cutting-edge tools so they can better understand, measure, and manage evolving ESG risks and opportunities. 
5. Engagement: We help investors exert their influence and facilitate large scale, meaningful change by providing research and analysis that supports their engagement with portfolio companies over key ESG issues. 
6. Green Financial Solutions: We work with FIs to support the development of innovative green financial solutions based on science-based criteria that create measurable environmental and social impacts alongside competitive financial returns.

In Asia, we work across seven (7) ASEAN countries - Indonesia, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam – as well as in Japan and South Korea. We focus on sustainability issues related to soft commodities finance (e.g. agriculture, forestry, and seafood), in addition to cross-cutting issues such as climate and energy, and water.

Major Functions:

To support the Head Asia Sustainable Finance, local WWF office and Asia sustainable finance team in carrying out sustainable finance work across the finance sector in Asia, creating in house research materials, working with WWF conservation experts to develop suitable risk management tools, supporting sustainable finance team in submitting funding proposals and working on communication strategy.

Major duties and responsibilities:

• Assess and benchmark FIs’ extent of ESG integration, stock exchange reporting guidelines and regulatory standards
• Manage research on commodities supply chains, ESG issues and other sustainable finance related topics; design internal briefs and presentations for WWF offices
• Work with WWF conservation experts to distill insights and knowledge into tools and guidelines for the finance sector
• Prepare workshop materials – presentation slides and case studies
• Prepare concept notes and proposals on related initiatives for potential funding opportunities to support regional/global WWF Sustainable Finance Practice work

Profile:

• Relevant educational qualifications, Degree curriculum, in either finance, economics, sustainable development, or environment management
• A good understanding of how environmental concerns relate to material business risks and opportunities
• General knowledge of the finance sector levers for change as they relate to sustainability
• Able to prioritise and operate under tight deadlines
• Proficiency in Excel and Powerpoint - comfortable working with data
• Ability to work independently and proactively
• Adheres to WWF’s values, which are: Knowledgeable, Optimistic, Determined and Engaging

Interested candidates to send cover letter and CV in English to hr@wwf.sg with the subject line “Sustainable Finance Intern”. 

Reports to: Senior Database Manager

I. Mission of WWF Singapore:

World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. 

II. Major Functions:

As part of the Data Team at WWF-Singapore, you will be working to support all teams and units (Fundraising, Communications, Sustainable Finance, Market Transformation and Conservation) in the execution of fundraising, marketing and conservation campaigns and projects.

III. Major Duties and Responsibilities

1) Database Support
• Working alongside with the Database Team in troubleshooting and providing data support, guidance and assistance to all WWF-Singapore units
• Help manage Event program in RE NXT
• Assist in data maintenance and corrections for PDPA compliance regulations
• Run data clean-ups for accurate and successful charging such as schedule and gift updates
• Assist in producing ad-hoc and monthly reports to stakeholders
• Act as back-up support for Data team when necessary

2) Gift processing
• Ensure all gifts from all platforms and mediums are entered and processed in a timely manner to ensure WWF-Singapore’s income
• Assist in producing monthly income reconciliation reports

IV. Profile

• Minimum "A" level graduate, ideally in Mathematics, Business, Data Science, Data Management or similar background
• Minimum of 2 years working in Database management or Data teams in the not-for-profit industry
• Minimum of 2 years of experience with Customer Relationship Management system
• High levels of accuracy and excellent organizational skills are required
• High attention to details and ability to complete repetitive tasks consistently and effectively
• Is motivated, can work and think independently and accountable

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.

Interested applicants should submit their updated CVs and cover letter to hr@wwf.sg. Please indicate the position being applied for in the subject line.

Position title: Youth Programmes Intern

Reports to: Project Manager

Location: Singapore

About World Wide Fund for Nature, Singapore (WWF)

WWF-Singapore is a Singapore-registered charity, a network member of WWF International – one of the world’s largest and most respected independent conservation organisations. WWF-Singapore protects critical natural resources for people in Singapore, supports a global network that spans over 100 countries, and supports in-situ conservation with partner offices in the region. To meet key conservation goals for food, forests, oceans, freshwater, wildlife, food and climate and energy, WWF-Singapore addresses issues important to Singapore and the region, including: deforestation, peatland degradation and fire; wildlife crime, markets and illegal wildlife trade; sustainable fisheries and resilient coral reefs; free-flowing rivers and sustainable infrastructure; and responsible environmental footprint. We achieve this through investing in field projects in key regional landscapes and seascapes, and by leading innovative market transformation initiatives, sustainable finance and nature based solutions, policy and advocacy, and education and outreach.

1. Position summary

The intern will report to the Education and Outreach Unit and provide online community engagement, desk-based research, project management and administrative support for WWF-Singapore’s youth programmes.

1. Major Duties and Responsibilities

Youth programmes

• Execution of key and high impact youth programmes through the following functions, but not limited to:
• Support stakeholder engagement and communication through online community engagement, content creation such as reports and blogs, videos, EDMs, social media posts, etc.
• Assist in monitoring inquiries and responding to or escalating them as necessary.
• Support project management, review of feedback reports and proposals.
• Desk-top research and data analysis activities related to youth programmes to produce relevant statistics, content and tools.

Others

• Support external partnership activities (e.g Science Centre, Temasek Foundation, etc)
• Engage with other teams within WWF Singapore to develop engagement content, communications and outreach
• Literature reviews, data-base management and data mining from websites or documents from various sources
• Perform other related duties as needed to ensure the efficient and effective functioning of the Education and Outreach team.

1. Expected competencies

• Undergraduate students/ Bachelor’s degree in public relations, mass communications, biology or related fields.  
• Advanced written and verbal English skills, along with the maturity to work in a global, multi-cultural environment.
• Design, video editing and social media experience essential.
• Strong people skills both in-person and online to support community building and engagement.
• Experience in collection, analysis and evaluation of data.
• Good organisational skills with a high degree of attention to both details and deadlines.
• Understanding of, and/or experience in, youth engagement, community outreach, or support related topics.
• Flexibility and ability to work on other projects as needed.
• Passionate about sustainability issues and proficiency in other languages is a plus.

Interested candidates should email a CV and a cover letter to hr@wwf.sg. Please indicate the position being applied for in the subject line.